Office 365 Keeps Disconnecting To Outlook 2016 For Mac
Are you looking for a solution to fix Outlook Mac keeps asking for credentials? If yes, then your search ends here as through this blog, I will be explaining some effective methods to resolve this issue. So, here we go.
Microsoft fully supports Office 2016, Office 2019 and Microsoft 365 for Mac on 10.14 Mojave when you have the following Office updates installed: Microsoft 365/2019 - Build 16.17.0 or later. Office 2016 - Build 16.16.2 or later. Skype for Business 16.21.65 or later. For the best experience with 10.14 Mojave, be sure to keep your Office apps up. Today we mark the end of support for Office 2010 and Office 2016 for Mac. This means that we’ll no longer provide technical support, bug fixes, or security updates for these products, and organizations that continue to use them may face increased security risks and compliance issues over time.
Aug 07, 2013 Three things to keep in mind. – This isn’t happening very often. Most people are not ever having this problem. – Use webmail if you need to while Outlook is disconnected. Outlook Web App is not affected by this bug. – Outlook will reconnect by itself. Don’t go nuts trying to do repairs. The problem is not at your end. Outlook For Mac Intermittently Disconnecting. I have a Macbook user with Outlook 2016 connected to an Office 365 mail account who is continually prompted thus. I've told her to select 'Always use this response' and click 'allow' but it keeps coming back.
Many at times it happens that when Mac Outlook users enter the credentials while making a connection with Office 365. It stops the authentication process and keeps asking for the password again and again.
This issue occurs in Mac Outlook because of corruption in the Keychain Access program. It is a default application in Mac and saves the information of email account login. So, whenever the issue arises in Keychain Access, Outlook 2016 for Mac Keeps asking for password office 365.
Why does Outlook 2016/2019 Asks for Password
It is evident from above that the reason behind this situation is Keychain Access password. Keychain Access is an inbuilt feature of macOS that store and saves all the Mac-based applications.
Due to unexpected reasons, Keychain Access can be easily damaged or corrupted and it will disturb the Mac users in several ways. Similarly, in Mac Outlook, multiple duplicate tokens will generate in Keychain. It will lead to a complex situation and confuse with the authentic credentials. As a result, it forgets the original password and keeps asking for it. That’s why Outlook 2016/2019 Mac keeps asking for a password.
Fix Outlook 2016 For Mac Keeps Asking Password of Office 365 Account
To troubleshoot this problem, you need to delete any cached passwords for your account, and also delete any authentication tokens from the keychain. To do this, follow the steps given below:
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- First of all, you need to quit Outlook and all other Office applications.
- Now, start Keychain Access by using one of the following methods:
- Click on the Finder application, click Utilities on the Go menu, and then double-click Keychain Access.
- Under Spotlight Search, type Keychain Access, and then double-click Keychain Access in the search results.
- In Keychain Access, enter Exchange in the search field.
- Under the search result, select each item to view the Account that’s listed at the top, and then click Delete. You have to repeat this step to delete all items for your Exchange account.
- Inside the search field, enter adal.
- Then, select all items whose type is MicrosoftOffice15_2_Data: ADAL:<GUID>, and then click on the Delete button.
- Under the search field, type office.
- After that, select the items that are named Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2, and then click Delete.
- Now, Quit Keychain Access.
If you are not comfortable using Mac Outlook then you can Convert Mac Outlook OLM files to Windows Outlook PST in order to access emails on Windows.
Conclusion
As of now, you must be aware of the fact that Keychain Access is one of the dynamic features of mac OS. By using this, there is no need to remember each and every password. But due to the generation of some duplicate tokens in Key chain, Outlook Mac keeps asking for credentials. Hence, in this article, I have provided a method to resolve this issue. Hope it helps.
-->Original KB number: 3134780
Symptoms
Microsoft Outlook cannot connect to your Microsoft Exchange mailbox, and the connection status is displayed as Disconnected.
Cause
This issue may occur if you have IPv6 enabled on your network adapter and there are network connectivity issues on your IPv6 network.
Office 365 Keeps Disconnecting To Outlook 2016 For Mac Indent Margin On Left
Resolution
To resolve this issue, fix the connectivity issues related to your IPv6 network.
Workaround
If you are unable to resolve the issues on your IPv6 network, you can work around this issue by using one of the following methods.
Method 1: Disable IPv6 on your network adapter
- Select Start, and then select Control Panel.
- Select Network and Sharing Center.
- In the View your active networks area, select Local Area Connection, and then select Properties.
- On the Networking tab, clear the Internet Protocol Version 6 (TCP/IPv6) check box, and then select OK.
Office 365 Keeps Disconnecting To Outlook 2016 For Mac Catalina
Method 2: Download the fix that's associated with the Prefer IPv4 over IPv6 in prefix policies part in Guidance for configuring IPv6 in Windows for advanced users.